{"id":797,"date":"2023-03-27T16:58:09","date_gmt":"2023-03-27T20:58:09","guid":{"rendered":"https:\/\/brightsign2425.wpenginepowered.com\/?page_id=797"},"modified":"2026-04-03T15:34:59","modified_gmt":"2026-04-03T19:34:59","slug":"request-support","status":"publish","type":"page","link":"https:\/\/www.brightsign.biz\/resources\/request-support\/","title":{"rendered":"Request Support"},"content":{"rendered":"\n<section\n  id=\"hero-block_19d5b34a70281c17c0841166627eef1b\"\n  class=\"hero custom-block\"\n  data-form-url=\"\"\n>\n  <!-- Backgrounds: cover full section, center position (extended via SCSS) -->\n        <div id=\"hero-desktop-background\" style=\"background-image: url('https:\/\/www.brightsign.biz\/wp-content\/uploads\/2023\/05\/GenericChatSupportResource_Hero-1920x900.jpg'); background-size: cover; background-position: center center; background-repeat: no-repeat;\"><\/div>\n        <div id=\"hero-mobile-background\" style=\"background-image: url('https:\/\/www.brightsign.biz\/wp-content\/uploads\/2023\/05\/GenericChatSupportResource_Hero-1920x900.jpg'); background-size: cover; background-position: center center; background-repeat: no-repeat;\"><\/div>\n  \n  <div class=\"hero-gradient\" aria-hidden=\"true\"><\/div>\n  <div class=\"block-inner medium\">\n    <div class=\"block-inner-content grid-x grid-margin-y\">\n\n      <!-- MOBILE-only layout -->\n      <div class=\"cell small-12 show-for-small-only\">\n        \n        \n        \n        \n        <ul class=\"custom-breadcrumb\"><li>Support Center<\/li><\/ul><div class=\"mobile-content form-content\"><h1>Request <strong>Support<\/strong><\/h1>\n<\/div><div class=\"basic-button blue\"><a href=\"#zendesk\" target=\"_blank\">Submit a Support Request <i class=\"fa-solid fa-chevron-right\"><\/i><\/a><\/div>      <\/div>\n      <!-- end MOBILE-only -->\n\n      <!-- DESKTOP text cell -->\n      <div class=\"cell small-12 medium-12 large-6 hide-for-small-only\">\n        \n        <ul class=\"custom-breadcrumb\"><li>Support Center<\/li><\/ul><h1>Request <strong>Support<\/strong><\/h1>\n<div class=\"basic-button blue\"><a href=\"#zendesk\" target=\"_blank\">Submit a Support Request <i class=\"fa-solid fa-chevron-right\"><\/i><\/a><\/div>      <\/div>\n      <!-- end DESKTOP text cell -->\n\n      <!-- DESKTOP form\/video cell -->\n      <div class=\"cell small-12 medium-12 large-6 center-play hide-for-small-only\">\n        \n              <\/div>\n      <!-- end DESKTOP form\/video cell -->\n\n    <\/div><!-- .block-inner-content -->\n  <\/div><!-- .block-inner -->\n<\/section><!-- hero -->\n\n\n\n    <section id=\"full-width-text-block_855e7c66d8039413805ccaba02ced20b\" class=\"full-width-text custom-block dark small-top small-bottom brand-htags default-lists\">\n\n        <div class=\"block-inner medium\">\n\n        <h2 style=\"text-align: center\">Contact Support<\/h2>\n<p style=\"text-align: center\">Whether contacting support by email or scheduling a call, it is important to provide detailed information about your situation so we can provide efficient assistance. Please be sure to include the following information in your ticket.<\/p>\n\n        \n        <\/div><!-- block-inner -->  \n\n        \n    <\/section><!-- full-width-text -->  \n\n\n\n\n\n\n\n<section id=\"media-grid-block_f5527822aa8f5cbf4f5149ab53781c8f\" class=\"media-grid custom-block dark none-top small-bottom\">\n\n<div class=\"block-inner medium\">\n\n<div class=\"full-width-text default-htags\">\n\n\n<\/div>\n\n\n<div class=\"grid-x\">\n\n\n<div class=\"mg-cell cell small-12 medium-4\">\n\n    <div class=\"mg-cell-inner item-parent\">\n\n    <div class=\"mg-item-content remove-overlay default-htags default-lists\">\n\n        \n            <div class=\"mg-item-image\">\n\n                <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/06\/which-player.jpg\" alt=\"\" \/>\n           \n\n                            <\/div>\n        \n        \n\n            <div class=\"mg-content-top\">\n\n                <h5>Player Model<\/h5>\n                                    <p>Make sure you tell us your BrightSign player model and BrightSignOS\u2122 firmware version.<\/p>\n<p>&nbsp;<\/p>\n                                \n\n            <\/div><!-- mg-content-top -->\n\n            <\/div><!-- mg-item-content -->\n\n            <ul class=\"mg-cta-list small-buttons\">\n\n                                \n                \n            <\/ul>\n\n    \n    <\/div><!-- mg-cell-inner -->\n\n<\/div><!-- mg-cell -->\n\n\n<div class=\"mg-cell cell small-12 medium-4\">\n\n    <div class=\"mg-cell-inner item-parent\">\n\n    <div class=\"mg-item-content remove-overlay default-htags default-lists\">\n\n        \n            <div class=\"mg-item-image\">\n\n                <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/06\/brightsign-advantage-software-v2.png\" alt=\"\" \/>\n           \n\n                            <\/div>\n        \n        \n\n            <div class=\"mg-content-top\">\n\n                <h5>brightAuthor Version<\/h5>\n                                    <p>Be sure to include the version of brightAuthor connected or brightAuthor classic you are using with your player.<\/p>\n                                \n\n            <\/div><!-- mg-content-top -->\n\n            <\/div><!-- mg-item-content -->\n\n            <ul class=\"mg-cta-list small-buttons\">\n\n                                \n                \n            <\/ul>\n\n    \n    <\/div><!-- mg-cell-inner -->\n\n<\/div><!-- mg-cell -->\n\n\n<div class=\"mg-cell cell small-12 medium-4\">\n\n    <div class=\"mg-cell-inner item-parent\">\n\n    <div class=\"mg-item-content remove-overlay default-htags default-lists\">\n\n        \n            <div class=\"mg-item-image\">\n\n                <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/06\/support-theIssue.jpg\" alt=\"\" \/>\n           \n\n                            <\/div>\n        \n        \n\n            <div class=\"mg-content-top\">\n\n                <h5>The Problem<\/h5>\n                                    <p>Give us a detailed description of the problem you\u2019re having and any solutions you have tried.<\/p>\n                                \n\n            <\/div><!-- mg-content-top -->\n\n            <\/div><!-- mg-item-content -->\n\n            <ul class=\"mg-cta-list small-buttons\">\n\n                                \n                \n            <\/ul>\n\n    \n    <\/div><!-- mg-cell-inner -->\n\n<\/div><!-- mg-cell -->\n\n\n<\/div><!-- grid-x -->\n\n\n<\/div><!-- block-inner -->  \n\n<\/section><!-- ### -->\n\n\n\n\n\n    <section id=\"full-width-text-block_741b185deb1284f2d15cae3cfe2caf58\" class=\"full-width-text custom-block dark none-top none-bottom brand-htags default-lists\">\n\n        <div class=\"block-inner medium\">\n\n        <h3 style=\"text-align: center\">Support Options<\/h3>\n<p style=\"text-align: center\">BrightSign&#8217;s products and services offer a vast array of capabilities. While we do our best to ensure a smooth experience, we realize that challenges will inevitably arise, so we offer a number of support options with the purchase of one or more BrightSign players.<\/p>\n\n        \n        <\/div><!-- block-inner -->  \n\n        \n    <\/section><!-- full-width-text -->  \n\n\n\n\n\n<section id=\"media-text-block_1511048a2ad6866921d0429c44b77457\" class=\"media-text custom-block dark small-top none-bottom\" >\n    <div class=\"dot-in\"><\/div><!-- dot-in -->\n    <div class=\"block-inner medium grid-x left\">\n    \n        <div class=\"cell small-12 medium-12 large-6 mediatext-content default-checks\">\n            <div aria-hidden=\"true\" class=\"blue-dot\"><\/div>\n                            <h4>Free Support<\/h4>\n                                                    <ul>\n<li>Unlimited free email support, <em>with a guaranteed response within the next business day<\/em>.<\/li>\n<li><a href=\"https:\/\/www.brightsign.biz\/resources\/software-downloads\/\">Free downloads<\/a> and updates for brightAuthor connected software and BrightSignOS, the operating system powering all BrightSign players.<\/li>\n<li>Access to <a href=\"https:\/\/docs.brightsign.biz\/developers\" target=\"_blank\" rel=\"noopener\">developer resources<\/a> and more.<\/li>\n<\/ul>\n<p>Business hours and days are defined as 1 AM PST to 4 PM PST, Monday through Friday.<\/p>\n                        \n                            <div class=\"basic-button blue\">\n                    <a href=\"#zendesk\" target=\"_blank\">\n                        REQUEST FREE SUPPORT                    <\/a>\n                <\/div><!-- basic-cta -->\n                        \n                    <\/div><!-- mediatext-content -->\n        \n        <div class=\"cell small-12 medium-12 large-6 form-wrapper \">\n                            <!-- Normal form on all devices -->\n                                                    <div class=\"mediatext-image default-bg\">\n                        <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2023\/03\/Software.jpg\" alt=\"\" \/>\n                                            <\/div><!-- mediatext-image -->\n                                                            \n                    <\/div><!-- form-wrapper -->\n        \n    <\/div><!-- block-inner -->\n<\/section><!-- media-text -->\n\n\n\n\n\n<section id=\"media-text-block_fb039104327b4bdd4118ec9b85e0549d\" class=\"media-text custom-block dark none-top small-bottom\" >\n    <div class=\"dot-in\"><\/div><!-- dot-in -->\n    <div class=\"block-inner medium grid-x right\">\n    \n        <div class=\"cell small-12 medium-12 large-6 mediatext-content default-checks\">\n            <div aria-hidden=\"true\" class=\"blue-dot\"><\/div>\n                            <h4>Priority Support<\/h4>\n                                                    <ul>\n<li><strong>Call Back:<\/strong> $100.00<br \/>\nRequest a call with BrightSign technical support. You&#8217;ll be contacted <em>within the next business day<\/em> to schedule the call.<\/li>\n<li><strong>Priority Call Back:<\/strong> $400.00<br \/>\nRequest a call with BrightSign technical support. You&#8217;ll be contacted <em>within the next 4 business hours<\/em> to schedule the call.<\/li>\n<\/ul>\n<p>Business hours and days are defined as 1 AM PST to 4 PM PST, Monday through Friday.<\/p>\n                        \n                            <div class=\"basic-button blue\">\n                    <a href=\"https:\/\/www.brightsign.biz\/contact-us\/#contact\" target=\"_self\">\n                        PURCHASE PRIORITY SUPPORT                    <\/a>\n                <\/div><!-- basic-cta -->\n                        \n                    <\/div><!-- mediatext-content -->\n        \n        <div class=\"cell small-12 medium-12 large-6 form-wrapper \">\n                            <!-- Normal form on all devices -->\n                                                    <div class=\"mediatext-image default-bg\">\n                        <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2023\/04\/AdobeStock_577399340-750x440.jpeg\" alt=\"Technical support call center employees\" \/>\n                                            <\/div><!-- mediatext-image -->\n                                                            \n                    <\/div><!-- form-wrapper -->\n        \n    <\/div><!-- block-inner -->\n<\/section><!-- media-text -->\n\n\n\n\n\n<section id=\"ticker-block_e2fde0d8d236be91f1d43329f5157759\" class=\"ticker custom-block white-bg dark small-top small-bottom\">\n\n            <h4>Trusted by Industry Leaders<\/h4>\n    \n    <div class=\"block-inner\">\n        <div class=\"swiper ticker-swiper\">\n            <div class=\"swiper-wrapper\">\n\n                                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/PlugPowerGrayscale.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n  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                            <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/bose.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/PlugPowerGrayscale.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/GoPro_logo_light.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/lg.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/bestbuy.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/bose.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                                    \n            <\/div><!-- swiper-wrapper -->\n        <\/div><!-- swiper -->\n    <\/div><!-- block-inner -->\n<\/section><!-- ticker -->\n\n\n\n<div class=\"wp-native-block block-outer\"><div class=\"block-inner medium\">\n<p><\/p>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":4164,"parent":556,"menu_order":150,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_searchwp_excluded":"","footnotes":""},"class_list":["post-797","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.brightsign.biz\/wp-json\/wp\/v2\/pages\/797","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.brightsign.biz\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.brightsign.biz\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.brightsign.biz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.brightsign.biz\/wp-json\/wp\/v2\/comments?post=797"}],"version-history":[{"count":2,"href":"https:\/\/www.brightsign.biz\/wp-json\/wp\/v2\/pages\/797\/revisions"}],"predecessor-version":[{"id":13485,"href":"https:\/\/www.brightsign.biz\/wp-json\/wp\/v2\/pages\/797\/revisions\/13485"}],"up":[{"embeddable":true,"href":"https:\/\/www.brightsign.biz\/wp-json\/wp\/v2\/pages\/556"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.brightsign.biz\/wp-json\/wp\/v2\/media\/4164"}],"wp:attachment":[{"href":"https:\/\/www.brightsign.biz\/wp-json\/wp\/v2\/media?parent=797"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}