{"id":797,"date":"2023-03-27T16:58:09","date_gmt":"2023-03-27T20:58:09","guid":{"rendered":"https:\/\/brightsign2425.wpenginepowered.com\/?page_id=797"},"modified":"2026-04-03T15:34:59","modified_gmt":"2026-04-03T19:34:59","slug":"solicitar-asistencia","status":"publish","type":"page","link":"https:\/\/www.brightsign.biz\/es\/resources\/request-support\/","title":{"rendered":"Solicitar Asistencia"},"content":{"rendered":"<section\n  id=\"hero-block_19d5b34a70281c17c0841166627eef1b\"\n  class=\"hero custom-block\"\n  data-form-url=\"\"\n>\n  <!-- Backgrounds: cover full section, center position (extended via SCSS) -->\n        <div id=\"hero-desktop-background\" style=\"background-image: url('https:\/\/www.brightsign.biz\/wp-content\/uploads\/2023\/05\/GenericChatSupportResource_Hero-1920x900.jpg'); background-size: cover; background-position: center center; background-repeat: no-repeat;\"><\/div>\n        <div id=\"hero-mobile-background\" style=\"background-image: url('https:\/\/www.brightsign.biz\/wp-content\/uploads\/2023\/05\/GenericChatSupportResource_Hero-1920x900.jpg'); background-size: cover; background-position: center center; background-repeat: no-repeat;\"><\/div>\n  \n  <div class=\"hero-gradient\" aria-hidden=\"true\"><\/div>\n  <div class=\"block-inner medium\">\n    <div class=\"block-inner-content grid-x grid-margin-y\">\n\n      <!-- MOBILE-only layout -->\n      <div class=\"cell small-12 show-for-small-only\">\n        \n        \n        \n        \n        <ul class=\"custom-breadcrumb\"><li>Centro de asistencia<\/li><\/ul><div class=\"mobile-content form-content\"><h1>Solicitar <strong>Ayuda<\/strong><\/h1>\n<\/div><div class=\"basic-button blue\"><a href=\"#zendesk\" target=\"_blank\">Enviar una solicitud de asistencia <i class=\"fa-solid fa-chevron-right\"><\/i><\/a><\/div>      <\/div>\n      <!-- end MOBILE-only -->\n\n      <!-- DESKTOP text cell -->\n      <div class=\"cell small-12 medium-12 large-6 hide-for-small-only\">\n        \n        <ul class=\"custom-breadcrumb\"><li>Centro de asistencia<\/li><\/ul><h1>Solicitar <strong>Ayuda<\/strong><\/h1>\n<div class=\"basic-button blue\"><a href=\"#zendesk\" target=\"_blank\">Enviar una solicitud de asistencia <i class=\"fa-solid fa-chevron-right\"><\/i><\/a><\/div>      <\/div>\n      <!-- end DESKTOP text cell -->\n\n      <!-- DESKTOP form\/video cell -->\n      <div class=\"cell small-12 medium-12 large-6 center-play hide-for-small-only\">\n        \n              <\/div>\n      <!-- end DESKTOP form\/video cell -->\n\n    <\/div><!-- .block-inner-content -->\n  <\/div><!-- .block-inner -->\n<\/section><!-- hero -->\n\n\n\n    <section id=\"full-width-text-block_855e7c66d8039413805ccaba02ced20b\" class=\"full-width-text custom-block dark small-top small-bottom brand-htags default-lists\">\n\n        <div class=\"block-inner medium\">\n\n        <h2 style=\"text-align: center\">Contacto<\/h2>\n<p style=\"text-align: center\">Tanto si se pone en contacto con el servicio de asistencia por correo electr\u00f3nico como si programa una llamada, es importante que nos proporcione informaci\u00f3n detallada sobre su situaci\u00f3n para que podamos ofrecerle una asistencia eficaz. Aseg\u00farese de incluir la siguiente informaci\u00f3n.<\/p>\n\n        \n        <\/div><!-- block-inner -->  \n\n        \n    <\/section><!-- full-width-text -->  \n\n\n\n\n\n\n\n<section id=\"media-grid-block_f5527822aa8f5cbf4f5149ab53781c8f\" class=\"media-grid custom-block dark none-top small-bottom\">\n\n<div class=\"block-inner medium\">\n\n<div class=\"full-width-text default-htags\">\n\n\n<\/div>\n\n\n<div class=\"grid-x\">\n\n\n<div class=\"mg-cell cell small-12 medium-4\">\n\n    <div class=\"mg-cell-inner item-parent\">\n\n    <div class=\"mg-item-content remove-overlay default-htags default-lists\">\n\n        \n            <div class=\"mg-item-image\">\n\n                <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/06\/which-player.jpg\" alt=\"\" \/>\n           \n\n                            <\/div>\n        \n        \n\n            <div class=\"mg-content-top\">\n\n                <h5>Modelo de reproductor<\/h5>\n                                    <p>Aseg\u00farese de indicarnos el modelo de su reproductor BrightSign y la versi\u00f3n del firmware BrightSignOS.<\/p>\n<p>&nbsp;<\/p>\n                                \n\n            <\/div><!-- mg-content-top -->\n\n            <\/div><!-- mg-item-content -->\n\n            <ul class=\"mg-cta-list small-buttons\">\n\n                                \n                \n            <\/ul>\n\n    \n    <\/div><!-- mg-cell-inner -->\n\n<\/div><!-- mg-cell -->\n\n\n<div class=\"mg-cell cell small-12 medium-4\">\n\n    <div class=\"mg-cell-inner item-parent\">\n\n    <div class=\"mg-item-content remove-overlay default-htags default-lists\">\n\n        \n            <div class=\"mg-item-image\">\n\n                <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/06\/brightsign-advantage-software-v2.png\" alt=\"\" \/>\n           \n\n                            <\/div>\n        \n        \n\n            <div class=\"mg-content-top\">\n\n                <h5>brightVersi\u00f3n del autor<\/h5>\n                                    <p>Aseg\u00farese de incluir la versi\u00f3n de brightAuthor connected o brightAuthor classic que est\u00e1 utilizando con su reproductor.<\/p>\n                                \n\n            <\/div><!-- mg-content-top -->\n\n            <\/div><!-- mg-item-content -->\n\n            <ul class=\"mg-cta-list small-buttons\">\n\n                                \n                \n            <\/ul>\n\n    \n    <\/div><!-- mg-cell-inner -->\n\n<\/div><!-- mg-cell -->\n\n\n<div class=\"mg-cell cell small-12 medium-4\">\n\n    <div class=\"mg-cell-inner item-parent\">\n\n    <div class=\"mg-item-content remove-overlay default-htags default-lists\">\n\n        \n            <div class=\"mg-item-image\">\n\n                <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/06\/support-theIssue.jpg\" alt=\"\" \/>\n           \n\n                            <\/div>\n        \n        \n\n            <div class=\"mg-content-top\">\n\n                <h5>El problema<\/h5>\n                                    <p>Descr\u00edbenos detalladamente el problema que tienes y las soluciones que has probado.<\/p>\n                                \n\n            <\/div><!-- mg-content-top -->\n\n            <\/div><!-- mg-item-content -->\n\n            <ul class=\"mg-cta-list small-buttons\">\n\n                                \n                \n            <\/ul>\n\n    \n    <\/div><!-- mg-cell-inner -->\n\n<\/div><!-- mg-cell -->\n\n\n<\/div><!-- grid-x -->\n\n\n<\/div><!-- block-inner -->  \n\n<\/section><!-- ### -->\n\n\n\n\n\n    <section id=\"full-width-text-block_741b185deb1284f2d15cae3cfe2caf58\" class=\"full-width-text custom-block dark none-top none-bottom brand-htags default-lists\">\n\n        <div class=\"block-inner medium\">\n\n        <h3 style=\"text-align: center\">Opciones de asistencia<\/h3>\n<p style=\"text-align: center\">Los productos y servicios de BrightSign ofrecen una amplia gama de posibilidades. Aunque hacemos todo lo posible para garantizar una experiencia sin problemas, somos conscientes de que inevitablemente surgir\u00e1n dificultades, por lo que ofrecemos una serie de opciones de asistencia con la compra de uno o varios reproductores BrightSign.<\/p>\n\n        \n        <\/div><!-- block-inner -->  \n\n        \n    <\/section><!-- full-width-text -->  \n\n\n\n\n\n<section id=\"media-text-block_1511048a2ad6866921d0429c44b77457\" class=\"media-text custom-block dark small-top none-bottom\" >\n    <div class=\"dot-in\"><\/div><!-- dot-in -->\n    <div class=\"block-inner medium grid-x left\">\n    \n        <div class=\"cell small-12 medium-12 large-6 mediatext-content default-checks\">\n            <div aria-hidden=\"true\" class=\"blue-dot\"><\/div>\n                            <h4>Asistencia gratuita<\/h4>\n                                                    <ul>\n<li>Asistencia por correo electr\u00f3nico ilimitada y gratuita, <em>con una respuesta garantizada en el siguiente d\u00eda laborable<\/em>.<\/li>\n<li><a href=\"https:\/\/www.brightsign.biz\/es\/recursos\/descargas-de-software\/\">Descargas gratuitas<\/a> y actualizaciones para el software conectado brightAuthor y BrightSignOS, el sistema operativo de todos los reproductores BrightSign.<\/li>\n<li>Acceso a <a href=\"https:\/\/docs.brightsign.biz\/developers\" target=\"_blank\" rel=\"noopener\">recursos para desarrolladores<\/a> y mucho m\u00e1s.<\/li>\n<\/ul>\n<p>Las horas y d\u00edas laborables se definen como de 1 AM PST a 4 PM PST, de lunes a viernes.<\/p>\n                        \n                            <div class=\"basic-button blue\">\n                    <a href=\"#zendesk\" target=\"_blank\">\n                        SOLICITAR ASISTENCIA GRATUITA                    <\/a>\n                <\/div><!-- basic-cta -->\n                        \n                    <\/div><!-- mediatext-content -->\n        \n        <div class=\"cell small-12 medium-12 large-6 form-wrapper\">\n                            <!-- Normal form on all devices -->\n                                                    <div class=\"mediatext-image default-bg\">\n                        <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2023\/03\/Software.jpg\" alt=\"\" \/>\n                                            <\/div><!-- mediatext-image -->\n                                                            \n                    <\/div><!-- form-wrapper -->\n        \n    <\/div><!-- block-inner -->\n<\/section><!-- media-text -->\n\n\n\n\n\n<section id=\"media-text-block_fb039104327b4bdd4118ec9b85e0549d\" class=\"media-text custom-block dark none-top small-bottom\" >\n    <div class=\"dot-in\"><\/div><!-- dot-in -->\n    <div class=\"block-inner medium grid-x right\">\n    \n        <div class=\"cell small-12 medium-12 large-6 mediatext-content default-checks\">\n            <div aria-hidden=\"true\" class=\"blue-dot\"><\/div>\n                            <h4>Asistencia prioritaria<\/h4>\n                                                    <ul>\n<li><strong>Volver a llamar:<\/strong> $100.00<br \/>\nSolicite una llamada con el servicio t\u00e9cnico de BrightSign. Se pondr\u00e1n en contacto con usted <em>en el siguiente d\u00eda laborable<\/em> para programar la llamada.<\/li>\n<li><strong>Prioridad de devoluci\u00f3n de llamada:<\/strong> $400.00<br \/>\nSolicite una llamada con el servicio t\u00e9cnico de BrightSign. Se pondr\u00e1n en contacto con usted <em>en las pr\u00f3ximas 4 horas laborables<\/em> para programar la llamada.<\/li>\n<\/ul>\n<p>Las horas y d\u00edas laborables se definen como de 1 AM PST a 4 PM PST, de lunes a viernes.<\/p>\n                        \n                            <div class=\"basic-button blue\">\n                    <a href=\"https:\/\/www.brightsign.biz\/es\/contacto\/#contact\" target=\"_self\">\n                        ADQUIRIR ASISTENCIA PRIORITARIA                    <\/a>\n                <\/div><!-- basic-cta -->\n                        \n                    <\/div><!-- mediatext-content -->\n        \n        <div class=\"cell small-12 medium-12 large-6 form-wrapper\">\n                            <!-- Normal form on all devices -->\n                                                    <div class=\"mediatext-image default-bg\">\n                        <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2023\/04\/AdobeStock_577399340-750x440.jpeg\" alt=\"Empleados del centro de llamadas de asistencia t\u00e9cnica\" \/>\n                                            <\/div><!-- mediatext-image -->\n                                                            \n                    <\/div><!-- form-wrapper -->\n        \n    <\/div><!-- block-inner -->\n<\/section><!-- media-text -->\n\n\n\n\n\n<section id=\"ticker-block_e2fde0d8d236be91f1d43329f5157759\" class=\"ticker custom-block white-bg dark small-top small-bottom\">\n\n            <h4>La confianza de los l\u00edderes del sector<\/h4>\n    \n    <div class=\"block-inner\">\n        <div class=\"swiper ticker-swiper\">\n            <div class=\"swiper-wrapper\">\n\n                                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/PlugPowerGrayscale.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/GoPro_logo_light.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/lg.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/bestbuy.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/bose.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/PlugPowerGrayscale.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/GoPro_logo_light.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/lg.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/bestbuy.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n          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medium\">\n<p><\/p>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":4164,"parent":556,"menu_order":150,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_searchwp_excluded":"","footnotes":""},"class_list":["post-797","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.brightsign.biz\/es\/wp-json\/wp\/v2\/pages\/797","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.brightsign.biz\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.brightsign.biz\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.brightsign.biz\/es\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.brightsign.biz\/es\/wp-json\/wp\/v2\/comments?post=797"}],"version-history":[{"count":2,"href":"https:\/\/www.brightsign.biz\/es\/wp-json\/wp\/v2\/pages\/797\/revisions"}],"predecessor-version":[{"id":13485,"href":"https:\/\/www.brightsign.biz\/es\/wp-json\/wp\/v2\/pages\/797\/revisions\/13485"}],"up":[{"embeddable":true,"href":"https:\/\/www.brightsign.biz\/es\/wp-json\/wp\/v2\/pages\/556"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.brightsign.biz\/es\/wp-json\/wp\/v2\/media\/4164"}],"wp:attachment":[{"href":"https:\/\/www.brightsign.biz\/es\/wp-json\/wp\/v2\/media?parent=797"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}