{"id":797,"date":"2023-03-27T16:58:09","date_gmt":"2023-03-27T20:58:09","guid":{"rendered":"https:\/\/brightsign2425.wpenginepowered.com\/?page_id=797"},"modified":"2026-04-03T15:34:59","modified_gmt":"2026-04-03T19:34:59","slug":"unterstutzung-anfordern","status":"publish","type":"page","link":"https:\/\/www.brightsign.biz\/de\/resources\/request-support\/","title":{"rendered":"Unterst\u00fctzung Anfordern"},"content":{"rendered":"<section\n  id=\"hero-block_19d5b34a70281c17c0841166627eef1b\"\n  class=\"hero custom-block\"\n  data-form-url=\"\"\n>\n  <!-- Backgrounds: cover full section, center position (extended via SCSS) -->\n        <div id=\"hero-desktop-background\" style=\"background-image: url('https:\/\/www.brightsign.biz\/wp-content\/uploads\/2023\/05\/GenericChatSupportResource_Hero-1920x900.jpg'); background-size: cover; background-position: center center; background-repeat: no-repeat;\"><\/div>\n        <div id=\"hero-mobile-background\" style=\"background-image: url('https:\/\/www.brightsign.biz\/wp-content\/uploads\/2023\/05\/GenericChatSupportResource_Hero-1920x900.jpg'); background-size: cover; background-position: center center; background-repeat: no-repeat;\"><\/div>\n  \n  <div class=\"hero-gradient\" aria-hidden=\"true\"><\/div>\n  <div class=\"block-inner medium\">\n    <div class=\"block-inner-content grid-x grid-margin-y\">\n\n      <!-- MOBILE-only layout -->\n      <div class=\"cell small-12 show-for-small-only\">\n        \n        \n        \n        \n        <ul class=\"custom-breadcrumb\"><li>Support-Center<\/li><\/ul><div class=\"mobile-content form-content\"><h1>Anfrage <strong>Support<\/strong><\/h1>\n<\/div><div class=\"basic-button blue\"><a href=\"#zendesk\" target=\"_blank\">Support-Anfrage einreichen <i class=\"fa-solid fa-chevron-right\"><\/i><\/a><\/div>      <\/div>\n      <!-- end MOBILE-only -->\n\n      <!-- DESKTOP text cell -->\n      <div class=\"cell small-12 medium-12 large-6 hide-for-small-only\">\n        \n        <ul class=\"custom-breadcrumb\"><li>Support-Center<\/li><\/ul><h1>Anfrage <strong>Support<\/strong><\/h1>\n<div class=\"basic-button blue\"><a href=\"#zendesk\" target=\"_blank\">Support-Anfrage einreichen <i class=\"fa-solid fa-chevron-right\"><\/i><\/a><\/div>      <\/div>\n      <!-- end DESKTOP text cell -->\n\n      <!-- DESKTOP form\/video cell -->\n      <div class=\"cell small-12 medium-12 large-6 center-play hide-for-small-only\">\n        \n              <\/div>\n      <!-- end DESKTOP form\/video cell -->\n\n    <\/div><!-- .block-inner-content -->\n  <\/div><!-- .block-inner -->\n<\/section><!-- hero -->\n\n\n\n    <section id=\"full-width-text-block_855e7c66d8039413805ccaba02ced20b\" class=\"full-width-text custom-block dark small-top small-bottom brand-htags default-lists\">\n\n        <div class=\"block-inner medium\">\n\n        <h2 style=\"text-align: center\">Kontakt zum Support<\/h2>\n<p style=\"text-align: center\">Ob Sie den Support per E-Mail kontaktieren oder einen Anruf vereinbaren, es ist wichtig, dass Sie uns detaillierte Informationen \u00fcber Ihre Situation geben, damit wir Ihnen effizient helfen k\u00f6nnen. Bitte stellen Sie sicher, dass Sie die folgenden Informationen angeben.<\/p>\n\n        \n        <\/div><!-- block-inner -->  \n\n        \n    <\/section><!-- full-width-text -->  \n\n\n\n\n\n\n\n<section id=\"media-grid-block_f5527822aa8f5cbf4f5149ab53781c8f\" class=\"media-grid custom-block dark none-top small-bottom\">\n\n<div class=\"block-inner medium\">\n\n<div class=\"full-width-text default-htags\">\n\n\n<\/div>\n\n\n<div class=\"grid-x\">\n\n\n<div class=\"mg-cell cell small-12 medium-4\">\n\n    <div class=\"mg-cell-inner item-parent\">\n\n    <div class=\"mg-item-content remove-overlay default-htags default-lists\">\n\n        \n            <div class=\"mg-item-image\">\n\n                <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/06\/which-player.jpg\" alt=\"\" \/>\n           \n\n                            <\/div>\n        \n        \n\n            <div class=\"mg-content-top\">\n\n                <h5>Player-Modell<\/h5>\n                                    <p>Bitte geben Sie uns Ihr BrightSign-Playermodell und die BrightSignOS\u2122-Firmwareversion an.<\/p>\n<p>&nbsp;<\/p>\n                                \n\n            <\/div><!-- mg-content-top -->\n\n            <\/div><!-- mg-item-content -->\n\n            <ul class=\"mg-cta-list small-buttons\">\n\n                                \n                \n            <\/ul>\n\n    \n    <\/div><!-- mg-cell-inner -->\n\n<\/div><!-- mg-cell -->\n\n\n<div class=\"mg-cell cell small-12 medium-4\">\n\n    <div class=\"mg-cell-inner item-parent\">\n\n    <div class=\"mg-item-content remove-overlay default-htags default-lists\">\n\n        \n            <div class=\"mg-item-image\">\n\n                <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/06\/brightsign-advantage-software-v2.png\" alt=\"\" \/>\n           \n\n                            <\/div>\n        \n        \n\n            <div class=\"mg-content-top\">\n\n                <h5>brightAuthor Version<\/h5>\n                                    <p>Achten Sie darauf, die Version von brightAuthor connected oder brightAuthor classic anzugeben, die Sie mit Ihrem Player verwenden.<\/p>\n                                \n\n            <\/div><!-- mg-content-top -->\n\n            <\/div><!-- mg-item-content -->\n\n            <ul class=\"mg-cta-list small-buttons\">\n\n                                \n                \n            <\/ul>\n\n    \n    <\/div><!-- mg-cell-inner -->\n\n<\/div><!-- mg-cell -->\n\n\n<div class=\"mg-cell cell small-12 medium-4\">\n\n    <div class=\"mg-cell-inner item-parent\">\n\n    <div class=\"mg-item-content remove-overlay default-htags default-lists\">\n\n        \n            <div class=\"mg-item-image\">\n\n                <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/06\/support-theIssue.jpg\" alt=\"\" \/>\n           \n\n                            <\/div>\n        \n        \n\n            <div class=\"mg-content-top\">\n\n                <h5>Das Problem<\/h5>\n                                    <p>Geben Sie uns eine detaillierte Beschreibung des Problems, das Sie haben, und alle L\u00f6sungen, die Sie ausprobiert haben.<\/p>\n                                \n\n            <\/div><!-- mg-content-top -->\n\n            <\/div><!-- mg-item-content -->\n\n            <ul class=\"mg-cta-list small-buttons\">\n\n                                \n                \n            <\/ul>\n\n    \n    <\/div><!-- mg-cell-inner -->\n\n<\/div><!-- mg-cell -->\n\n\n<\/div><!-- grid-x -->\n\n\n<\/div><!-- block-inner -->  \n\n<\/section><!-- ### -->\n\n\n\n\n\n    <section id=\"full-width-text-block_741b185deb1284f2d15cae3cfe2caf58\" class=\"full-width-text custom-block dark none-top none-bottom brand-htags default-lists\">\n\n        <div class=\"block-inner medium\">\n\n        <h3 style=\"text-align: center\">Support-Optionen<\/h3>\n<p style=\"text-align: center\">Die Produkte und Dienstleistungen von BrightSign bieten eine breite Palette von M\u00f6glichkeiten. Obwohl wir unser Bestes tun, um einen reibungslosen Ablauf zu gew\u00e4hrleisten, sind wir uns bewusst, dass es unweigerlich zu Problemen kommen kann. Daher bieten wir beim Kauf eines oder mehrerer BrightSign-Player eine Reihe von Support-Optionen an.<\/p>\n\n        \n        <\/div><!-- block-inner -->  \n\n        \n    <\/section><!-- full-width-text -->  \n\n\n\n\n\n<section id=\"media-text-block_1511048a2ad6866921d0429c44b77457\" class=\"media-text custom-block dark small-top none-bottom\" >\n    <div class=\"dot-in\"><\/div><!-- dot-in -->\n    <div class=\"block-inner medium grid-x left\">\n    \n        <div class=\"cell small-12 medium-12 large-6 mediatext-content default-checks\">\n            <div aria-hidden=\"true\" class=\"blue-dot\"><\/div>\n                            <h4>Kostenlose Unterst\u00fctzung<\/h4>\n                                                    <ul>\n<li>Unbegrenzter kostenloser E-Mail-Support, <em>mit einer garantierten Antwort innerhalb des n\u00e4chsten Arbeitstages<\/em>.<\/li>\n<li><a href=\"https:\/\/www.brightsign.biz\/de\/ressourcen\/software-downloads\/\">Kostenlose Downloads<\/a> und Updates f\u00fcr die mit brightAuthor verbundene Software und BrightSignOS, das Betriebssystem, das alle BrightSign-Player betreibt.<\/li>\n<li>Zugang zu <a href=\"https:\/\/docs.brightsign.biz\/developers\" target=\"_blank\" rel=\"noopener\">Entwickler-Ressourcen<\/a> und mehr.<\/li>\n<\/ul>\n<p>Gesch\u00e4ftszeiten und -tage sind definiert als 1 AM PST bis 4 PM PST, Montag bis Freitag.<\/p>\n                        \n                            <div class=\"basic-button blue\">\n                    <a href=\"#zendesk\" target=\"_blank\">\n                        KOSTENLOSE UNTERST\u00dcTZUNG ANFORDERN                    <\/a>\n                <\/div><!-- basic-cta -->\n                        \n                    <\/div><!-- mediatext-content -->\n        \n        <div class=\"cell small-12 medium-12 large-6 form-wrapper\">\n                            <!-- Normal form on all devices -->\n                                                    <div class=\"mediatext-image default-bg\">\n                        <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2023\/03\/Software.jpg\" alt=\"\" \/>\n                                            <\/div><!-- mediatext-image -->\n                                                            \n                    <\/div><!-- form-wrapper -->\n        \n    <\/div><!-- block-inner -->\n<\/section><!-- media-text -->\n\n\n\n\n\n<section id=\"media-text-block_fb039104327b4bdd4118ec9b85e0549d\" class=\"media-text custom-block dark none-top small-bottom\" >\n    <div class=\"dot-in\"><\/div><!-- dot-in -->\n    <div class=\"block-inner medium grid-x right\">\n    \n        <div class=\"cell small-12 medium-12 large-6 mediatext-content default-checks\">\n            <div aria-hidden=\"true\" class=\"blue-dot\"><\/div>\n                            <h4>Vorrangige Unterst\u00fctzung<\/h4>\n                                                    <ul>\n<li><strong>R\u00fcckruf:<\/strong> $100.00<br \/>\nFordern Sie ein Gespr\u00e4ch mit dem technischen Support von BrightSign an. Sie werden kontaktiert <em>innerhalb des n\u00e4chsten Arbeitstages<\/em> um den Anruf zu planen.<\/li>\n<li><strong>Vorrangiger R\u00fcckruf:<\/strong> $400.00<br \/>\nFordern Sie ein Gespr\u00e4ch mit dem technischen Support von BrightSign an. Sie werden kontaktiert <em>innerhalb der n\u00e4chsten 4 Gesch\u00e4ftsstunden<\/em> um den Anruf zu planen.<\/li>\n<\/ul>\n<p>Gesch\u00e4ftszeiten und -tage sind definiert als 1 AM PST bis 4 PM PST, Montag bis Freitag.<\/p>\n                        \n                            <div class=\"basic-button blue\">\n                    <a href=\"https:\/\/www.brightsign.biz\/de\/kontaktieren-sie-uns\/#contact\" target=\"_self\">\n                        VORRANGIGE UNTERST\u00dcTZUNG KAUFEN                    <\/a>\n                <\/div><!-- basic-cta -->\n                        \n                    <\/div><!-- mediatext-content -->\n        \n        <div class=\"cell small-12 medium-12 large-6 form-wrapper\">\n                            <!-- Normal form on all devices -->\n                                                    <div class=\"mediatext-image default-bg\">\n                        <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2023\/04\/AdobeStock_577399340-750x440.jpeg\" alt=\"Mitarbeiter von Callcentern f\u00fcr technischen Support\" \/>\n                                            <\/div><!-- mediatext-image -->\n                                                            \n                    <\/div><!-- form-wrapper -->\n        \n    <\/div><!-- block-inner -->\n<\/section><!-- media-text -->\n\n\n\n\n\n<section id=\"ticker-block_e2fde0d8d236be91f1d43329f5157759\" class=\"ticker custom-block white-bg dark small-top small-bottom\">\n\n            <h4>Vertrauen bei Branchenf\u00fchrern<\/h4>\n    \n    <div class=\"block-inner\">\n        <div class=\"swiper ticker-swiper\">\n            <div class=\"swiper-wrapper\">\n\n                                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/PlugPowerGrayscale.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/GoPro_logo_light.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/lg.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/bestbuy.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/bose.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/PlugPowerGrayscale.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/GoPro_logo_light.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/lg.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/bestbuy.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                    \n                        <div class=\"swiper-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.brightsign.biz\/wp-content\/uploads\/2024\/05\/bose.svg\" alt=\"\" \/>\n                                                                                <\/div>\n\n                                    \n            <\/div><!-- swiper-wrapper -->\n        <\/div><!-- swiper -->\n    <\/div><!-- block-inner -->\n<\/section><!-- ticker -->\n\n\n\n<div class=\"wp-native-block block-outer\"><div class=\"block-inner medium\">\n<p><\/p>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":4164,"parent":556,"menu_order":150,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_searchwp_excluded":"","footnotes":""},"class_list":["post-797","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.brightsign.biz\/de\/wp-json\/wp\/v2\/pages\/797","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.brightsign.biz\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.brightsign.biz\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.brightsign.biz\/de\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.brightsign.biz\/de\/wp-json\/wp\/v2\/comments?post=797"}],"version-history":[{"count":2,"href":"https:\/\/www.brightsign.biz\/de\/wp-json\/wp\/v2\/pages\/797\/revisions"}],"predecessor-version":[{"id":13485,"href":"https:\/\/www.brightsign.biz\/de\/wp-json\/wp\/v2\/pages\/797\/revisions\/13485"}],"up":[{"embeddable":true,"href":"https:\/\/www.brightsign.biz\/de\/wp-json\/wp\/v2\/pages\/556"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.brightsign.biz\/de\/wp-json\/wp\/v2\/media\/4164"}],"wp:attachment":[{"href":"https:\/\/www.brightsign.biz\/de\/wp-json\/wp\/v2\/media?parent=797"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}